The Gorilla Marketers Client Panel

The Gorilla Marketers client panel was designed to be simple to understand, yet highly effective. It allows you to review previous orders, track current orders, submit support tickets, and approve or reject reports all from one simple interface. Everything contained within the client panel should be relatively straight forward, but we want to provide a full explanation of our system to help those that run into problems.

Our panel has 6 main sections – Orders, Reports, Subscriptions, Support, Messages and Account. Each section contains a number of different features.

1 – Orders

Pending

 This section allows you to check on orders that you have placed, that are not currently complete.

Clicking on a projects “Order ID” will allow you to view the order, and all of the individual tasks that make up the order (ie. an article directly submission order would have a writing task, and a directory submission task), allowing you to see the progress of the individual stages of your order.

This screen also allows you to open up a support ticket for any of your pending orders, by clicking the “Open” link in the “Open Ticket” column.

Tasks To Approve

Throughout the completion of an order, there may be several tasks (individual parts of  a larger order) that must be approved by a client before we move forward. Tasks will remain in your account for 2 days before we move forward with your order, giving you time to voice concerns or ask for changes before we move forward.

This allows you to pause orders where you spot issues with the work that we have done, and allows us to fix it before moving forward. This helps us to cut down on mistakes, and also allows you to check the quality of our work throughout the life of the project.

Completed

This section allows you to review all of the orders that you have placed that have already been completed. It also provides you with the ability to filter orders by date.

 By clicking on the “Order Id” of a given order, where you can review the order, review the keywords you used for a particular order, and download reports.

2 – Reports

The Reports tab gives you quick access to reports for all of your completed orders. With a single button click, you can download the full report for any order.

You can filter your available reports by the date in which the order was placed. By clicking “Report” you begin downloading a report for that order.

3 – Subscriptions

Along with individual products, we also offer a number of subscription products that bill on a monthly basis. This portion of the client panel allows you to review your current subscriptions, cancel subscriptions, and look at the status of your current subscriptions.

4 – Support

Our system allows you to open support tickets, view currently open support tickets, and refresh yourself on past support tickets from the client login.  All support tickets go  to directly to our customer support staff, who can help you to fix issues with your order.

5 – Messages

Our message system allows admins to get into contact with you, as well as giving you notifications when we have questions about aspects of your order.

When one of our employees has a question about an aspect of your order, you will be notified in your inbox. After clicking the subject line, you will be taken to a screen that looks like this:

By clicking on “View” you will be taken to a Task Message page. Tasks are individual jobs within a larger order (for instance, if you ordered article directories, there would be two tasks – article writing, and article submission). If your writer has a question about the subject matter of your website, you will be notified in a Task Message.

6 – Account

The account section of the Client Login gives you access to all of the areas concerning your account and password, allowing you to make changes.